{
  "sentences": [
    {
      "key": "clarity",
      "start": 0.0,
      "end": 9.1,
      "text": "Communication clarity, five out of five: the agent communicates clearly and asks concise, easy-to-follow questions throughout the call."
    },
    {
      "key": "technical",
      "start": 9.45,
      "end": 19.15,
      "text": "Technical knowledge, five out of five: the agent checks all the right details — site conditions and neighboring boundary permissions — before confirming the scan."
    },
    {
      "key": "handling",
      "start": 19.5,
      "end": 26.6,
      "text": "Customer handling, five out of five: courteous, patient, and genuinely welcoming throughout the conversation."
    },
    {
      "key": "process",
      "start": 26.95,
      "end": 37.75,
      "text": "Process compliance, five out of five: every site detail is gathered, and the call closes with a concrete next step — an exact appointment date and time."
    },
    {
      "key": "resolution",
      "start": 38.1,
      "end": 46.2,
      "text": "Problem resolution, five out of five: the enquiry is resolved with a confirmed booking and a follow-up confirmation message."
    },
    {
      "key": "professionalism",
      "start": 46.55,
      "end": 52.8,
      "text": "Professionalism, five out of five: polite and respectful throughout, with a professional close."
    },
    {
      "key": "overall",
      "start": 53.15,
      "end": 60.15,
      "text": "Overall, five out of five: a clear, courteous intake call that closes with a confirmed appointment."
    }
  ]
}