Privacy Policy

1. Introduction

CallScore is a call-scoring and analysis platform for sales and support teams, operated by Pivara Technologies ("we", "us", "our"), in line with Pivara's general privacy policy. This policy applies to both callscore.pivaratech.in and callscore.beyex.com.

2. Data Controller

Pivara Technologies, tech@pivaratech.com.

3. Information We Collect

• Account & organization data — name, email, username, password (salted hash, never plain text), organization name, industry, team size, timezone, business contact phone, tax/registration ID, address.
• Call recordings and related content — uploaded audio, transcripts (original + English), metadata (agent name, site/client name, duration, recorded date). Analyzed to produce scores, summaries, and conversion outcomes.
• Google Drive data (Upload from Drive only) — read-only (drive.readonly) access; we only read what's navigated or selected in the picker; we never modify, delete, or share; we never access files outside the interacted folder.
• Google Sign-In data — name, email, Google account ID (not the password).
• Automatically collected — IP, browser/device info, session/CSRF cookies.

4. How We Use Your Information

• Transcribing/scoring calls and showing you the results.
• Account, organization, and invite management.
• Sending transactional email via Resend.
• If your organization supplies its own AI/LLM key, processing calls via that provider.
• Maintaining, securing, and improving the service.
• Legal and regulatory compliance.

We do not use your content to train general-purpose AI models without your explicit consent, and we do not sell your personal information.

5. Legal Basis for Processing

Contract fulfillment, legitimate interests, consent, and legal obligations.

6. Third-Party Services

Google (Sign-In / Drive), Resend (email), and your organization's configured AI/LLM provider.

7. Data Retention

Account and organization data is retained while your account is active. Calls, transcripts, and scores are retained while your organization is active or until deleted. Unused invites expire automatically. To request deletion, contact tech@pivaratech.com.

8. Your Rights

You can access, correct, or erase your data, restrict or object to processing, request portability, and withdraw consent — via tech@pivaratech.com.

9. Cookies

We use only session and CSRF cookies — no third-party ad or tracking cookies.

10. Data Security

HTTPS/TLS, salted password hashing, CSRF protection, and role-based access scoped to your organization.

11. Children's Privacy

CallScore is not intended for use by individuals under 18 years of age.

12. Changes to This Policy

Changes are reflected via an updated "Last updated" date at the top of this page.

13. Contact Us

Pivara Technologies, tech@pivaratech.com, general privacy policy.